Esprit Salon (VivoCity) - Worst Experience Ever
Please do think twice before you go.
I permed my hair last Friday (9 Jan '09) because I wanted a change. I wanted a natural look with soft, big curls. I ended up with straight hair the next day, after I washed and dried my hair.
I went back again on Wednesday (14 Jan '09) to see what my stylist could do for me. She gave me 2 options: rebond, or try curling again. The curls will be smaller and slightly tighter. Both are drying for my hair and takes equally long. My stylist told me to go for the curls because I look nice with curls. Two days later, my hair was straight again and I had a little 'present' along with that. Frizz and dryness.
And I paid shit loads of money for that and I totally didn't expect that it would be that expensive. It was completely out of my means, especially when I haven't got a job.
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I decided to go to my sister and mum's hair stylist at Millenia Walk for an alternative opinion. I didn't go there in the first place because it is very pricey. But now that I think about it, it might have been a better idea. I wanted to find out if I did anything I wasn't suppose to do. I didn't. He told me that my hair has been damaged and the quickest solution is to cut off as much of the damaged bits as possible. But I am totally not ready for short hair.... :/
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I went back to Vivo after that to demand for some sort of compensation. But I got crap instead. I got to talk to the guy in-charge and he told me some shit about Japanese perm being affected by humidity. He said that hair is heavier because of humidity. What kind of BULLSHIT is that? It is hot and humid 365 days a year, every year! And he took forever to answer my question about monetary compensation.
Turns out they can't, which is understandable. What I would settle for next is free treatment services until my hair is back to its original state. No. He offered me only one. ONE measly little treatment won't bring my hair back. It's quite obvious I need more than just one.
I ended up settling for free products instead and I had to return to the salon half an hour later because he was attending to a customer. When I returned, I received 5 bottles of free shampoo. 3 for repair and 2 for curls. I already made an appointment at Millenia Walk for a haircut so after that, I won't have curls anymore, which means I won't need the shampoo for curls. Technically, I was compensated with 3 bottles of shampoo, which is far from enough for what I paid. 'Best' thing about it is he didn't show up when I returned. He didn't bother to apologise or try to keep me as a customer. He basically didn't care...
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I'm not hung up on the fact that I didn't get my money back. I get it. But the salon didn't treat my issue as something important. They destroyed my hair right before Chinese New Year. It's not like it's March or June. I went to them because I wanted nice hair for New Year. They didn't recognise the magnitude and how much it affected me. My nice hair is gone and it'll take awhile before I get it back. And they don't even have the decency to take me seriously and provide the best customer service they can.
They charge so much for their services but they obviously don't now shit about it. Satisfaction goes way beyond the moment a customer leaves the salon. Their services don't just end when someone leaves the place. It need to stand the test of time, washing and drying. And if it can't, they haven't done their job, or haven't done it the best they could.
They're providing services, not just cutting and colouring and perming and all that. They are as much about their products and expertise as their customer service. You call yourself a hair salon that's suppose to do all that, but as all as your customer service sucks, you're SHIT to me...
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It's a pity I was so emotionally distraught and I could have handled it better. But all I wanted at that time was to settle it and get out.
But this is not the end of the whole thing. I will see to it that I do everything there is that I can to make sure that I get justice for all the shit that was caused.
A tarnished reputation is the least I could do...
I finally received a letter from the Traffic Police. I got a ticket a few days ago because I parked along the road outside Tiong Bahru Plaza to return a DVD. It was supposed to take 2mins but this couple in front of me too extremely long to rent one DVD. So I jinxed myself by saying 'If I get a ticket, I'm making you (the couple) pay for it.'
Well, I got a hell of a ticket that cost me 3 demerit points for parking in a 'zebra controlled area'. And it said that the offence can be compounded for $120. I have no idea what that all means and I've got some research to do.
It's quite ridiculous. I can't remember the markings on the road but if I didn't remember it wrongly, it was double yellow. And I'm very sure that parking along the double yellow line doesn't carry such a heavy penalty right?
I usually don't get a ticket, but when I do, the penalty is quite bad. Shit...
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Today is one of those bad days where everything seems 10 times worse than it actually is. I finally figured out what I'm going to do with my life, but there's a major roadblock. It's not as easy as I thought it was. I'm either going to take awhile to get to where I want to be, or I won't be able to get there at all. I don't mind taking awhile to get there, but the wait and not knowing what the outcome will be is scary. Where I go and what I decide to do all depends on one phone call, which I can only make tomorrow.
The waiting kills...
